A Process-based approach to organizational improvement Efforts and the key industry measures


A Process-based Approach to Organizational Improvement Efforts. Let us find out how to bring about a successful Woman Life Freedom transformation into a new government.

Six Sigma is about meeting requirements and stakeholder expectations and improving quality by measuring and eliminating defects. An organization's operations strategy and/or methods - Total Quality Management (TQM) and Just-in-Time (JIT) - is often an integral part of a more fundamental enterprise transformation – one that impacts not only how an organization works, but also its products and services and its overall model.

In the past, organizations used Lean Six Sigma primarily for operational improvement – refining existing processes to reduce costs, improve performance and provide better customer value.

However, dramatic upheavals in the competitive marketplace are prompting politics/business change on a much more massive scale and a review of Critical Success Factors (CSF) for change efforts.

Lean Six Sigma incorporates, and deploys, the key methods, tools and techniques of its predecessors.

Key Industry Measures

Enterprise-level total IT spending and staffing metrics across different vertical industries. Metrics based on enterprise size are often provided.

Key Infrastructure Measures

Technology-domain-specific unit cost, productivity and performance measures for the IT infrastructure environments, including current year and multiyear averages for the mainframe, Windows server, Unix server, storage, end-user computing, IT service desk, data and voice network environments. Metrics by workload size are often provided

Key Applications Measures

Application development and application support spending and staffing metrics, project measures, life cycle phases, productivity and quality measures

Key Information Security Measures

Enterprise-level total spending and staffing measures

Key Outsourcing Measures

Enterprise-level total spending and staffing measures

IT Outsourcing Feasibility Study - The development of the Statement of Work: (SOW)

Detailed project requirements, bench-marking IT outsourcing contracts / SLAs, building process evaluation criteria, selecting the respective vendors to participate in the process, developing the RFP or RFQ, building a pricing methodology, developing time frames and notification to the vendors are essential factors that determine how the project will be handled, measured and subsequently implemented.

- Builds on technical and schedule evaluation results
- Translates technical and schedule risks into cost

- Derives cost estimate by integrating technical risk, schedule risk, and cost estimating uncertainty impacts to resources

- Prioritizes risks for program impact
- Documents cost basis and risks for the risk evaluation

Monitor and Control Risks

The monitoring and control process systematically tracks and evaluate the effectiveness of risk response actions against established metrics. Some techniques suitable for risk monitoring and control that can be used in a program-wide indicator system may include:

- Earned Value (EV)
- Program Metrics
- Schedule Performance Monitoring and
- Technical Performance Measurement (TPM)

The more recent concepts of lean and six sigma have mainly replaced – but not necessarily added to – the concepts of JIT and TQM. lean and six sigma are essentially repackaged versions of the former, and the methods seem to follow the fad (product) life cycle.

The literature offers fairly similar and rather general CSF for these methods, e.g., top management support and the importance of communication and information.

Lean can focus on waste elimination in existing processes of the current government when Six Sigma can focus on New Process Design/Complete Redesign (DMEDI) for redesign of processes. Six Sigma can focus on Continuous Process Improvement (DMAIC) to reduce variation in existing processes as well!

Through the discipline of Lean Six Sigma, it is possible for the new government to help CEOs and political party unit leaders to make substantially improved political and business performance and permanently reoriented their party/organizations’ mindsets, creating the type of environment where innovation can flourish.

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